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Best way to track Preferred contact information

Last post 08-17-2007 6:13 PM by Nora Isaac. 3 replies.
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  • 08-16-2007 5:09 PM

    Best way to track Preferred contact information

    How do others track preferred contact information for individual records in Raiser's Edge? An example would be our board of directors. Some prefer to receive notices by e-mail, some by phone and some by US mail. Janet Whitt Tanner Medical Foundation Carrollton, Georgia
  • 08-17-2007 9:54 AM In reply to

    • Karen H. Hartt
    • Top 10 Contributor
    • User Since: 1999
    • Posts 374
    • Organization: Maine Community Foundation
    • Products:  Accounting for Nonprofits, Blackbaud NetCommunity, The Financial Edge, The Raiser's Edge, The Researcher's Edge

    Best way to track Preferred contact information

    Hi Janet. Under the more button on Bio 1 there is a place for mailing attribute. We created a table that allows us to send specific mail to specific addresses. It is best to run the mailing thru RE Mail to include or exclude specific mail attributes. I would be happy to share our table. Karen H. Hartt Philanthropic Services & Research Coordinator Maine Community Foundation 245 Main Street Ellsworth, ME 04605 [Email Removed]
    Karen H. Hartt
    Maine Community Foundation
    245 Main St.
    Ellsworth, ME 04605
    khartt@mainecf.org
    877-700-6800
  • 08-17-2007 10:11 AM In reply to

    Best way to track Preferred contact information

    Hi Karen. We would greatly appreciate a sample of your table. Thanks! Janet Whitt Tanner Medical Foundation Carrollton, Georgia [Email Removed]
  • 08-17-2007 6:13 PM In reply to

    • Nora Isaac
    • Top 25 Contributor
    • Posts 207
    • Organization: ALS Association Greater Philadelphia Chapter
    • Products:  Blackbaud NetCommunity, The Financial Edge, The Raiser's Edge, The Researcher's Edge

    Best way to track Preferred contact information

    I believe the attribute you are speaking about is the address attribute. We actually use this attribute for identifying how certain addresses are used and results from NCOA checks.

    We use a combination of methods. We actually have been meeting recently to formalize these methods a little more.

    For snail mail - we have certain exclusionary solicit codes: Do Not Mail (absolutely no mail), Events Only (only event related mail- no solicitations), Year End Appeal Only (people elect to receive one appeal from us as the only mail they wish to receive).

    Our quarterly newsletter has its own Constituent Attribute. A person can be marked Always or No. They will always get the newsletter independent of criteria or they will never get the Newsletter. Otherwise, we use criteria each quarter to pull a list.

    We also have a Constituent attribute called Special Mailing. We use criteria to pull for any appeal/event mailing, etc. It changes with each mailing. The Special Mailing attribute is used for a person who should always get a certain mailing. For instance, Summer Appeal - Joe Smith should get this appeal no matter if he qualifies by criteria. Joe always wants to give to this specific appeal and he let us know that.

    We are meeting on email in the next couple of weeks. I can share then if you wish - I hope this helps.

    From what you are asking, I would probably use Solicit Codes of Email Only and Phone Only. We are not ready to do that at this time as we cannot guarantee that we can send every mailing out using different methods.

    Nora Isaac
    Manager, Information Technology
    The ALS Association, Greater Phila. Chapter
    www.alsphiladelphia.org
    [Email Removed]

    --- Edited at 8/17/2007 6:13:57 PM by Nora Isaac

    --- Edited at 8/17/2007 6:15:49 PM by Nora Isaac
    Nora Isaac
    Sr. Manager, Information Technology
    The ALS Association, Greater Philadelphia Chapter
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