Hello. We are a healthcare organization and we process about 12,000 gifts a year with one full time gift's processor and one full time acknowledgment processor. Depending on the time of the year, we average about 10 business days to mail donor's their acknowledgment letter. If there are any organizations out there with similar staffing and number of annual gifts, I would appreciate hearing how long it takes to acknowledge a gift. I would also appreciate any feedback that anyone wants to add. Is it true that industry standard suggests 2 business days is what we should all strive for? Thank you.

 

Yes in the perfect world 2 days, we do process about 1100 gifts a month from November through march/April - we have 4 gift processors and they run letters and we are about 10 days behind - I wonder that too....

Then you are doing pretty good with only 2 staff persons!