Is anyone else having issues with NCOA? Do you export "Head of Households" or "both constituents separately" ?
Read the following that I have received from BB:

"results of your Address Finder Export Control Report.

I want to thank you for your patience as I researched this issue further for you. I was able to duplicate the difference in totals when I exported only the Head of Household as well. We have resolved that the processing is not functioning correctly and it will be under evaluation with our development team. After testing, I found that only people who were marked HoH were exported in the file, and this excluded single, non-married constituents.

We can create another test file together if you wish to do so. You ladies can create another export file, choosing to export both constituents separately, leaving all of the other options you had selected. This number will match the number of records processed in the report and will capture all of the records that are available to be updated."


I don't think we have been getting what we have been paying for when they tell me this - "the processing is not functioning correctly and it will be under evaluation with our development team."

It seems we have paid a rather high price for a product that we coninue to help them solve issues with. With Raisers Edge I can accept that I guess,[maybe not] but when we are paying extra for NCOA and it isnt' working correctly, does that mean for the past three years we have been paying for it and it has not been doing what it was suppose to be doing? I guess that is why we keep getting so much mail back after a large mailing. They told me it is because so many people move between the times we do our NCOA twice a year. Or people have not filled out their change of address correctly. But now I feel it is because the program has not been updating all of our preferred address.

Any thoughts or suggestions? Teresa Davis
Development Coordinator
Concordia Lutheran High School
Fort Wayne, IN

So wait a minute - each time I've sent my data as HOH only none of my single constituents were sent for NCOA processing. How long has this been a problem? Do I need to contact my account manager again this week? *** my spelling is fine, it's my typing that stinks. Where is spell check? Melissa S. Graves Manager, Development Database & Direct Mail Planned Parenthood of Connecticut [Email Removed] 203-752-2804

This appears to be what I have been told. As we were seeing an issue with this, I put a call into my account manager and she is out of the office until June 1. I will be calling her then to fnd out more about this. Teresa Davis Development Coordinator Concordia Lutheran High School Fort Wayne, IN

Here is the solution number, they have solved this issue in the latest patch. I still haven't talked to my account manager yet, there was another change, so the person I thought was my account manager is not.
Does anyone else using AddressFinder [NCOA] get a LOT of mail back?

Solution Number: BB275384
Applicable Product(s): Raiser's Edge 7, Raiser's Edge Enterprise

Solution Title: Not all records were exported for AddressFinder
Teresa Davis
Development Coordinator
Concordia Lutheran High School
Fort Wayne, IN
[Email Removed]

I am researching different NCOA services including Blackbaud's, so I'm quite curious about this problem you're having with getting a lot of mail back. Does that happen even with mailings you've done shortly after doing the NCOA updating? We've been going through our mailing house for NCOA updating. Usually, as long as a mailing is done shortly after an update, we don't have too many problems with mail coming back. However, it does seem to be a little worse in June, September, and January, which are traditionally the busiest months for people to move. Teresa Carstensen Data/Information Services Coordinator Columbus College of Art & Design

I just sent off my file for NCOA this morning, as we've been doing for the past year or so. I don't remember being asked about sending Head of Household or individuals separately. But since you say the issue has been resolved, then I suppose that is why. Where exactly do you tell it to only send addresses as head of household? Help, because I don't think my boss will be very happy if we've been paying so much for so little. My personal e-mail is [Email Removed] Esmeralda Castillo Sunshine Cottage School for Deaf Children 103 Tuleta Drive San Antonio, TX. 78212-3196 Direct Line (210) 366-2302 [Email Removed]

Depending on the version of RE you have it is in a different place. If you are on 7.8 when you open Data Health Center and click on Submit New Data it is right there on the general screen. *** my spelling is fine, it's my typing that stinks. Where is spell check? Melissa S. Graves Manager, Development Database & Direct Mail Planned Parenthood of Connecticut [Email Removed] 203-752-2804