Is anyone using submicro Boca Printers with Patrons Edge? We are having difficulties loading any logos into the printer following the PE instructions. I would love any help or suggestions from other organizations!

Hi Shannon, We use DataMax printers and when I looked into printing Logos on tickets we found we had to follow the instructions from PE but also had to program our printers individually so that logos can print. The printer language that I encountered was something I couldn't work with and I am still trying to figure it out [6 months later ( thats a whole other story)].Your printers should have come with a disc get your programmer or tech person to have a look! Good luck! RPM

Thank you for your response! I am currently the 'programmer person' :) and we use a Quick Basic program on a Windows 95 laptop hooked to the Bocas to load our images. I was just hoping that someone out there had figured out the PE way to load logos with Boca Printers. Our logos definitely load with the old way - it is just time consuming and we are not able to turn off our printers unless we want to load logos all the time! Thanks again.

We mainly use BOCA printers in the UK. The Tix Printer server programme that is used to manage the printing in PE has the facility to upload images to the BOCA. The 'upload image' option can be found in the 'Settings' part of the Print Server. Images have to be a 1kb pcx file. Let me know if you require more information. Karl Vosper - Blackbaud Europe.

Hello Karl, We were never able to get the Load Image part to work with our Boca Printers. We still had to use an old programme with an extremely old laptop to get our images loaded on the Boca Printer. We are using the old method of loading logos that we used with our old ticketing software, and then the logos are there for PE to access.... BEST OF LUCK TO YOU!

Hi Shannon, Sounds like you have a work around, although I would be curious to know why the Tix Print server method is not working for you. What PE version are you running Shannon? Is it a fairly recent version and if so, have you tried recently??? I know the Tix Print server application does get updated from time to time. Also, what sort of error did you get (if indeed you got an error). Like I say, this is clearly not urgent, but if we could find a definitive answer, that would be helpful to all... Karl.