I am having trouble purging transactions. Some will purge while others won't. I realize that, if there is a balance left on the payment/credit/charge, it will not purge. However, I have MANY transactions with zero balances which will not purge. The message on the pre-purge report on charges is "Transaction number ## belongs to a fee schedule that has not been fully resolved". - All of these have been generated. On credit/payments - "Transaction number ## or related transaction has not been fully resolved". There are thousands of entries which look like they should purge but don't. I have a case but it is still unresolved. Has anyone run into this problem. Help would be VERY MUCH APPRECIATED!!!

Sharon, I see no replies to your question. Have you been able to discover the source of your problem? I'm getting ready to purge, for the first time, and have found most of my problems were solved by going into the student's activity tab, then the fee schedule bullet to find odds and end that I could clean up. Flintridge Sacred Heart Academy La Canada-Flintridge, California