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Development Systems Administrator - Boston

Last post 10-01-2009 3:04 PM by Christine Ackerman. 0 replies.
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  • 10-01-2009 3:04 PM

    Development Systems Administrator - Boston

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    City Year, Inc. 

    Organization’s Mission and Goals City Year, Inc:  Envisioning a day when the most commonly asked question of a young adult will be: “Where are you going to do your service year?,” City Year’s mission is to build democracy by demonstrating, improving, and promoting the concepts of citizen service, civic leadership, and social entrepreneurship.   City Year unites young people of all backgrounds for a year of full-time service, giving them the skills and opportunities to change the world. As tutors, mentors, and role models, these young leaders make a difference in the lives of children and transform schools and neighborhoods across the United States and in South Africa.  More than 1,500 corps members serve in 19 City Year sites across the United States and one site in Johannesburg, South Africa.   Founded in Boston in 1988, City Year has established programs in Boston; Chicago; Cleveland; Columbia, SC; Columbus; Detroit; Little Rock, Los Angeles; Louisiana; Miami; New Hampshire; New York; Philadelphia; Rhode Island; San Antonio; San José/Silicon Valley; Seattle/King County; South Africa; and Washington, DC. City Year’s National Leadership Sponsors are ARAMARK, Bank of America, Cisco Foundation, Comcast, CSX, Pepperidge Farm, Pepsi, The Timberland Company, and T-Mobile. City Year is a proud member of AmeriCorps. Visit www.cityyear.org for more information.   Job SummaryReporting to the Senior Director, Development Operations, the Development Systems Administrator is responsible for the maintenance and administration of the fundraising database, Raiser’s Edge, and serves as the professional and technical resource for staff and vendors; locally and nationally, in their regular use of the system. The systems administrator implements and maintains policies and procedures to ensure data integrity; provides training and support to end users; manages regular data outputs, and applies data overlays; manages relations with the donor database vendor, and serves as liaison to the information technology department. ResponsibilitiesResponsibilities will include:
    • Maintain the integrity and quality of development data; ensure appropriate measures exist to protect integrity and quality of data, perform ongoing data improvement and cleanup, and solve data problems identified during reporting, extraction, and analysis.
    • Maintain and enhance the structure of attributes, code tables, business rules and other setup functions in the database.
    • Perform regular, scheduled data exports, imports and overlays and manipulate data using Crystal Reports.
    • Plan, schedule and execute reports and queries to meet defined specifications on agreed upon time requirements.
    • Periodically eliminate obsolete query, export and report parameter settings.
    • Conduct all global changes and/or data imports to maintain data.
    • Maintain the latest software updates from external vendors, along with IT staff.
    • Work with database software vendor and IT staff to plan for and coordinate version upgrades, increases in database functionality, data cleaning efforts, and to complete data hygiene efforts.
    • Conduct training for all new Development staff on the use of Raiser’s Edge, as well as specialized training in response to changes in staff roles, practices and procedures, and database functionality. Develop and adapt curriculum as needed.
    • Provide support and training in use of application; troubleshoot and resolve application and database-related problems.
    • Review and update practices and procedures for use of Raiser’s Edge to increase efficiency and enhance performance.
    • Review and provide feedback on improvements or changes to business processes and documentation provided by users.
    • Optimize use of the database, and stay current on technological trends that impact the department’s operations, including enhancements to Raiser’s Edge functionality.
    • Qualifications:
    • 3-5 years experience in donor database & systems management, especially Raiser’s Edge
    • Broad knowledge of fundraising principles and practices.
    • Experience with other contact management systems a plus.
    • Must have excellent organizational & interpersonal skills, with the ability to prioritize and manage multiple tasks and a variety of demands.
    • Must possess excellent analytical skills, with the ability to think creatively and strategically
    • Exceptional verbal and written communication skills with the ability to convey concepts and procedures in a training situation.
    • Strong ability to build solid effective working relationships with others.
    • Possesses strong desire and ability to work in collaborative manner in dynamic, fast-paced organization.
    • Ability to handle confidential and sensitive information with a high degree of tact and diplomacy.
    If interested, please email your resume and cover letter to cyjobs@cityyear.org 
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