I am doing something wrong with regard to creating memorial acknowledgements but I am not sure where the error is.  Up until now, our organization has just done acknowledgements manually...that is: We get a gift in memory of John Doe, the donor is given the receipt through an automated process, but the family of the deceased is given a manually created letter.  I have now set up a memorial acknowledgement letter but when I run it I get 'No records meet specified criteria'. 

I am about to set up a fairly large acknowledgement merge for an event in which we have many sponsors.  These sponsors will get acknowledgements, not receipts, so I need to determine where my error is or I will be doing those letters outside of RE and I would prefer not to do that.

Hi Rose.

Have you set up the letter in RE Mail under donor acknowledgment letters? Have you coded the gift record with the Memorial Letter as the Letter type?

We do memorial acknowledgments every day. I have some procedures that I can share with you for gift acknowledgment along with the letter types we use and the word document with the merge fields set up. 

 Karen

khartt@mainecf.org