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Pledge Reminder Report Seems Glitchy

Last post 08-19-2009 4:11 AM by Charlotte Ory. 3 replies.
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  • 08-17-2009 12:52 PM

    Pledge Reminder Report Seems Glitchy

    I just tried to run a Reminders Report through Mail and it keeps telling me there is "No Criteria". I've doubled checked the pledges in our system to see if there was something missing/unchecked/etc. and nothing seemed wrong. I even ran this as a include all records and dates criteria and it still comes up with "No Criteria".

    Did anyone come across this issue? If so, what is the resolution.

  • 08-18-2009 12:46 PM In reply to

    • JoAnn Strommen
    • Top 10 Contributor
    • User Since: 2006
    • Posts 1,260
    • Organization: Rapid City YMCA
    • Products:  The Raiser's Edge

    Re: Pledge Reminder Report Seems Glitchy

    Have only come across this when something was missing or entered incorrectly.  (reminders not checked, run date mis-typed)  If you haven't solved this one yet, I would call support and get the live help they should be able to diagnose it fairly easily - there are so many factors involved running this one.

    Good luck.

    JoAnn Strommen
    YMCA of Rapid City
    Rapid City, SD
    Filed under:
  • 08-18-2009 3:49 PM In reply to

    • Kin Lazzaro
    • Not Ranked
    • Posts 2
    • Organization: Sarah Lawrence College
    • Products:  The Raiser's Edge

    Re: Pledge Reminder Report Seems Glitchy

    I think that happened to me once when the Run Date (bottem left) wasn't correct.  I used the end of our Fiscal Year since that is when all the pledges are due.

     

  • 08-19-2009 4:11 AM In reply to

    Re: Pledge Reminder Report Seems Glitchy

     Have you set up your scheduling for all your pledges?

    Charlotte Ory
    Raisers Edge Consultant and Trainer

    07834 407 858
    charlotte@charlotteoryconsulting.co.uk
    www.charlotteoryconsulting.co.uk
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