I am in the process of completing an update import of constituents.

After the import is complete, records that were updated have had their phone & emails deleted.

Does anyone know a way around this?

Thanks

Lawrence

Problem Solution: After comparing the new database against the old I saw that the preferred address had changed. The phone numbers on the old database were attached to one address. When the preferred adress changed, they were not visable.

 

I had the same problem, but I learned that if I use an outside mailing service to run an address/phone update, you need to give them a list that has all of the phone types exported for that record.  Even if you are not updating fax numbers or email addresses, if you want those phone types to appear on the preferred address screen, you have to export them and import them back in.  It's less cumbersome if you let Blackbaud assist you.