Welcome to Forums Sign in | Join | Help | Forums
in Search


Forums » Product Forums » The Raiser's Edge » Administration and Configuration » Notes are slow for only one user

Notes are slow for only one user

Last post 07-15-2009 4:21 PM by Andrew Karasch. 3 replies.
Page 1 of 1 (4 items)
Sort Posts: Previous Next

  • 06-26-2009 3:37 PM

    Notes are slow for only one user

    Reply Contact

    We have one user who experiences significant slowdown when working with Notes (creating, saving, deleting). It can take 10 seconds to complete an action for her. Working with other information produces no delay, only the Notes are like that.

    Other users (at different pcs) do not experience the problem. Other users with the same RE security level that she has do not experience the problem. We already tried reinstalling RE but it made no difference in performance.

    Any ideas?

  • 07-09-2009 5:15 AM In reply to

    • Nicki Hastie
    • Top 200 Contributor
    • User Since: 2004
    • Posts 44
    • Organization: Nottingham Trent University
    • Products:  Blackbaud NetCommunity, The Raiser's Edge

    Re: Notes are slow for only one user

    Reply Contact

    I have found that Notes are slow whenever I have a large Excel file open. Often the Excel file will 'hang' for a while, acting as if it has crashed. Eventually it returns. But it is frustrating.

    Could this be the issue your user is experiencing? Has anyone else experienced this?

    Nicki Hastie
    Information Officer
    Development and Alumni Relations Office
    Nottingham Trent University
    Burton Street
    Nottingham
    NG1 4BU
    Tel: +44 (0)115 848 8778
    Fax: +44 (0)115 848 8788
    Email: nicki.hastie@ntu.ac.uk

    Alumni - update your details and stay in touch through
    Alumni Online at http://www.ntualumni.org.uk

  • 07-09-2009 10:27 AM In reply to

    Re: Notes are slow for only one user

    Reply Contact

    I have trouble with many RE functions when I have Pandora open.  Is your user running other things on her pc at the same time?

    Nina Williams
    The Cleveland Institute of Art
    www.cia.edu

  • 07-15-2009 4:21 PM In reply to

    • Andrew Karasch
    • Top 500 Contributor
    • Posts 20
    • Organization: Big Brothers Big Sisters of Central Minnesota

    Re: Notes are slow for only one user

    Reply Contact

     Pandora takes far more for resources then you would think.  It takes 500-700Mhtz and about 120 MB of ram exclusively for Pandora.

Page 1 of 1 (4 items)