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Forums » Product Forums » The Raiser's Edge » Administration and Configuration » Syncing Convio email actions to RE

Syncing Convio email actions to RE

Last post 08-28-2009 1:20 PM by Louise Hammond-Williams. 1 replies.
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  • 05-18-2009 5:15 PM

    • Danielle Harmony
    • Not Ranked
    • Posts 2
    • Organization: Children's Hospital and Research Center Foundation

    Syncing Convio email actions to RE

    Reply Contact
    Hi, We use RE as our database of record and use Convio as our email platform.

    I want to keep our RE database updated with emailability information from Convio. If somebody bounces or opts out from a Convio sent email, I want to map that detail back to RE and update the constituent record with "bad email" or "opted-out" etc. Ideally this would be automated, but I'd settle for manual for now. My issue is that I am not sure what logic to use in Convio to identify true hard bounces or opt-outs and the Convio help that I have access to is not sufficient.

    Does anybody have any experience with the data available in Convio? And/or experience exporting email actions from Convio to sync/load to RE?
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  • 08-28-2009 1:20 PM In reply to

    Re: Syncing Convio email actions to RE

    Reply Contact

    I have this same issue - did you ever find a solution?  I find it very hard to pull data out of Convio that isn't part of the custom data synch to do updates to any other fields - it is very cumbersome. I would love to hear any tips that you may have found in working with these two products
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