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have you ever surveyed your donors?

Last post 05-08-2009 9:39 AM by Melissa Brown. 1 replies.
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  • 03-04-2009 3:39 PM

    • Srey Som
    • Not Ranked
    • User Since: 2005
    • Posts 16
    • Organization: Butler Hospital
    • Products:  The Raiser's Edge

    have you ever surveyed your donors?

    Reply Contact

    Wondering if anyone has ever done a survey of current donors. 

    If so what methods did you use, (i.e, mailing, phone, email)?

    Have anyone done a newsletter donor survey?  What's the response rate? 

    Any help is appreciated.  Thanks.

    Srey K. Som

  • 05-08-2009 9:39 AM In reply to

    • Melissa Brown
    • Top 100 Contributor
    • User Since: 1999
    • Posts 76
    • Organization: The Abramson Center
    • Products:  The Raiser's Edge

    Re: have you ever surveyed your donors?

    Reply Contact

     

    About five years ago, we did one by mail to our donors.  We randomly picked about !,500 donors from our 13,000 active donor list.  We asked questions about how often they got our newsletter, content, what they thought of the agency and its mission.  And we got about 500 back; somewhere around a third.

     We are currently developing one that will be an online version, so I would be curious if you get any good information.

     Good luck!

    Melissa Brown
    Manager, Donor Services
    Abramson Center for Jewish Life
    1425 Horsham Rd
    North Wales, PA 19454
    www.abramsoncenter.org
    215-371-1873
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