Hi Aldervan,

I've never noticed this problem but wouldn't even think to check.  If your templates are correct (spelling, punctuation, etc.,) at the time they are created, would there be a reason to think they wouldn't be at the time you merge them with RE data?  I always create my letter templates in Word then copy and paste them into the document when I set up the mail merge.  Is this an issue if you create them directly from the mail merge function?  In any case, you would only need to check the spelling once, when the template is created, then trust nothing has changed after the mail merge unless you're manually manipulating letters after the fact.  I'm curious to know if others have the same issue.  And isn't it frustrating when Blackbaud says sorry, not our problem!

Leslie

We have had the same problem as well.  Sometimes we do like to change the letters to suit individual donors.  You can change the language in the Mail merge template, but once the merge is complete, the whole document reverts back to not checking spelling. You cannot even select all of the letters at once and go to Tools in Word to allow spell checking (it will revert right back).  You can only do this with one or a few letters at a time.  After a long conversation with Blackbaud, our solution has just been to be very careful about spelling when making any changes in the letters.

 Heather

Hello,

We are having the same situation. I am looking into it here and will let you know if I find anything.  If you or anyone else has a solution, please let me know as well.

 Thank you!

Stacy Weeks

Sparrow Foundation, Lansing, MI

Absolutely - this is a problem that has the potential to cause a lot of red faces. We contacted support and had the same reply.

Has anyone ever tried to contact microsoft with this issue?

LOL - Contact microsoft?  They do not take calls on software issues like BB does.

I answered this last week on a different forum.   once the letters are merged -- Select all, Tools, Language, Set Language

uncheck spelling and grammar, make sure the box is empty.   click the box again, the check mark will reappear -- unclick it again.   You letters should know be showing the squiggles again and you can do a spell check.   For some odd Microsoft reason, the second time around it seems to work. 

I've tried doing it this way, but I can only get it to work for small sections (a page at a time) of the whole document.  When I do "Select all" it never unchecks the spell check permanently.

Well, there has to be some avenue to persue at Microsoft if one of their products is functioning incorrectly. Surely one of the two vendors would be able to create some kind of patch.