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Communication Link Failures

Last post 03-19-2009 4:45 PM by Dotti Underwood. 1 replies.
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  • 12-30-2008 1:48 PM

    • Keith Brodie
    • Not Ranked
    • Posts 2
    • Organization: Center for Digital Imaging Arts at Boston University

    Communication Link Failures

    Reply Contact

    Having a persistent problem with one of our users here (SIS). On her machine logged into her domain account she can't access the Registrar's office application. The error message returned is:

    `Error in Main Page Load 'C:\Program Files\Blackbaud\The Financial Edge\AXDocs\docReports.vbd'

    Error number : -2147211486
    Error description : 'General ODBC Error: [Microsoft][ODBC SQL Server Driver]Communication link failure Native error:0    `

    If she logs in to her BB account from another workstation (and a different domain user) everything is OK. If another user logs in to BB on the problem machine with their credentials everything is fine. So its a specific BB user account on a specific machine. I'm stumped.

  • 03-19-2009 4:45 PM In reply to

    • Dotti Underwood
    • Not Ranked
    • Posts 4
    • Organization: Raleigh County Community Action Association

    Re: Communication Link Failures

    Reply Contact

     How are the other users logging in to her machine?  Her username/password or another?

     I kept having this problem and discovered it was in the energy settings - the hard drive would turn off after non-use for a period of time and lose connection.

    Dotti Underwood, PHR
    HR/Accounting Specialist
    Raleigh County Community Action Assoc., Inc.
    Beckley, West Virginia
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