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Address change not picked up on Mail/Labels

Last post 11-11-2008 1:38 PM by Nicole Morgan. 2 replies.
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  • 11-11-2008 12:19 PM

    Address change not picked up on Mail/Labels

    One organization address change that I made recently shows properly in a query, in export, but not on a label when I use the query in Mail.  Any ideas on why this might happen?  I've used an old mail label and created a new one also, it still shows up with the old address.  The org. record has all the address info correct also. 

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  • 11-11-2008 12:39 PM In reply to

    Re: Address change not picked up on Mail/Labels

    I suggest you carefully go through the record and through your mail options in labels.  Databases give you what you ask for... sometimes you just dont ask the right question.

    When mailing to an organization are you sending it to a contact or to the organization (In Labels it is under tab 6 organizations).  If mailing to a contact, RE is pulling the address from that contact record not from the org address.  Be sure all of your contacts have the same address as the organization (ideally they should be linked so when you update one you get the option to update them all).

    Some other possibilities include:

    • The old address is still coded as primary
    • The old address still has the send mail checkbox checked.
    • The old address did not get a valid date end added when you added the new address
    • The new address has a valid date to/from which does not include today.
    • The new address has an address type which does not match the criteria for your label pull
    Melissa S. Graves
    Annual Fund Development Services Manager
    Pathfinder International
  • 11-11-2008 1:38 PM In reply to

    Re: Address change not picked up on Mail/Labels

    Thank you Melissa!  I had missed the link part when I changed the address.  Thank you again for the refresher on how the system pulls the info.  Have a great day!

    Nicole

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