We recently came across in testing our BBNC giving pages that when an invalid security code or too low of an amount is entered we would get these very cryptic error codes back on the screen.

 unknown error 27  or unknown error 42

 When contacting IATS they stated that a translation of what these errors really mean is something that could be part of BBNC and they directed me to contact BB support.  Support then indicated that there is no translation process in the works nor is one planned as they have many different processors and none of them are the same and that this would have to be corrected with a custom Java script unique to our site.

Bottom line is a donor who gets an error code number won't know what the problem is and will most likely blame the web site or the organization if they believe their card to be in good standing.  That equates to a lost donation and that is unacceptable. 

Has anybody tried implementing a custom Java script that would translate the IATS error codes into something more resembling english?  and if so would you please share how that was done?  I am being told to contact BB Professional Services to set this up. 

Has to be another way.

Thanks - Michael