Chat Success Story - October

It's time for another Chat Support Success Story! If you haven't used Chat Support already, it's a new way to contact support that is currently available to organizations who use The Raiser's Edge, Target Analytics, P!N, and Data Enrichment Services. If you use one of these products, you can access Chat Support by going to case central and clicking Chat Online. Chat works a lot like AOL Instant Messenger or Microsoft Office Communicator; it allows you to communicate with an analyst in real time.

Earlier today, a customer used Chat to contact Support about moving The Raiser's Edge to a new server and updating to The Raiser's Edge 7.91. If you've ever moved your database to a new server or updated to The Raiser's Edge 7.91, you know that those are pretty heavy duty tasks. Specifically, the customer wanted to know if they would need to purchase full SQL for The Raiser's Edge 7.91 or if they would be able to continue to use SQL 2005 Express. The analyst was immediately able to tell them that they would be able to continue using SQL Express, as well as share a Knowledgebase solution that detailed all the steps necessary to move the database to a new server. Thanks to chat support, the customer was able to get an important question answered in moments and get started on her database move.

To initiate a chat session, click Chat Online on case central and enter your name, organization name, and question. An analyst will type a response that displays on that web page, and you and the analyst will continue the text chat session until either your question has been answered or you feel a phone conversation would be more productive.