New Customer Support Video

Our vice president of customer support, Jeff Malmgren, recently made his "small-screen" debut in our new Customer Support video, which is featured on Support Overview. In the video, Jeff highlights some of our online resources, including Knowledgebase and our forums user community. He also reminds customers to review our Customer Support Guide, which provides an up-to-date overview of Support.

We're planning to incorporate more short videos on our Support website, and we welcome your feedback. Please add a comment to this blog post or email feedback@blackbaud.com to let us know if there are topics you’d like us to cover. We look forward to hearing from you!