Almost 6,000 customers have used our new Knowledgebase since we implemented it earlier this month. We're excited that initial feedback has been positive, and to gather more feedback, we've just sent a survey to a random number of new Knowledgebase users. We'll share the results in a few weeks.
If you've used the new Knowledgebase but didn't receive a survey, please share your feedback by posting on the Knowledgebase Feedback Forum, filling out search or solution feedback in Knowledgebase, or simply adding a comment to this blog post. We'd love to hear from you.
Knowledgebase has a completely new search engine, which we're continuing to hone to improve search results. If you don't find the information you're looking for, we'd appreciate it if you'd add search or solution feedback.
For tips to make the most of our new Knowledgebase and an overview of its features and benefits, visit Knowledgebase Help.
Roll out the red carpet and get the cameras ready: Our new Knowledgebase has arrived! We know Knowledgebase is your number one resource when you have questions or need to troubleshoot software issues, and we are excited to improve your experience!
We've implemented our new Knowledgebase in direct response to your feedback to provide you with:
- An improved search engine that lets you search on key words, a phrase, or a sentence, and see solutions only about the product or document type selected
- An enhanced infrastructure to ensure Knowledgebase is always available
- Highlighted solution excerpts that display in the results like Google, making it easier to identify the information you’re looking for quickly
- Solution subscriptions, so you can be notified automatically when we update solutions that are important to you (for example, when an issue has been resolved in a patch)
- Search and solution feedback forms through which you can rate the effectiveness of the search and specific solutions and we can take action accordingly (i.e., acknowledge staff for a job well done and make any necessary improvements)
- Integration with Case Central to automatically search Knowledgebase when you begin creating a case so you can potentially resolve your question or issue on the spot
To start searching, select Knowledgebase from the Support menu, describe your question or issue (or enter the solution ID) in the question box, and click Ask. For an informative overview, including short video demonstrations, visit Knowledgebase Help.
We'd also like to thank the 1000+ customers who participated in our Knowledgebase preview since May to help us test the system. Special kudos to those who gave us their feedback, which we based further enhancements on. 
Please let us know what you think about Knowledgebase by posting on our Knowledgebase Feedback Forum or adding a comment to this blog. We hope you like it!