May 2009 - Posts
We're continuing to conduct maintenance on our new Knowledgebase and apologize for the delay in preview testing. We will let you know on the Web Sitings blog and Alerts when the new Knowledgebase is available again for testing.
In the meantime, you may want to visit Knowledgebase Help for an informative overview of the new features in Knowledgebase, including short video demonstrations:
We appreciate the feedback preview testers have shared about the new Knowledgebase, and we also welcome any questions or suggestions you may have after reviewing Knowledgebase Help: Simply post a comment on our Knowledgebase Preview Forum.
Thanks again for your participation and patience!
We’re making progress on our new Knowledgebase, and we'd like to invite you to try it out! Visit Knowledgebase Preview for instructions and preview testing guidelines.
We appreciate the feedback we've received from our current group of preview testers, and we'd love to hear what you think about the new Knowledgebase. Please post your comments or questions on our Knowledgebase Preview Forum or email mailto:%20knowledgebase@blackbaud.com instead of contacting our regular customer support team.
Note: Our new Knowledgebase may be intermittently unavailable between 8:00 p.m. and 10:00 p.m. ET as we conduct nightly maintenance.
We are thrilled to share the news that our support site is a winner of this year's "Ten Best Web Support Sites" award! The top ten support sites are selected each year by the Association of Support Professionals (ASP) to recognize "excellence in online service and support."
The 2009 winners include (in alphabetical order) Ariba, Articulate, Blackbaud, EMC Corp., Hewlett Packard (consumer), Juniper Networks, Mentor Graphics, Novell, TriZetto, and Verizon. Among the performance criteria, judges reviewed our Knowledgebase, customer experience, interactive features, and our website's overall usability, design, and navigation.
We're honored by the award, and we look forward to raising the bar even higher as we complete the final stage of our Knowledgebase replacement project. (The finish line is in sight!)
To make searching the forums more efficient, we are considering deleting unanswered forum posts that are more than six months old.
A consequence of this project is that members whose posts are deleted would lose points, which would lower their contributor rankings.
We are asking the user community for feedback on this proposed project. Please take the poll and participate in the discussion to make your voice heard.