We built this site to share the things we are doing to bring Kintera and Blackbaud together. Our integration efforts span product, service, infrastructure and staff dimensions. We are excited about this merger because it will allow Blackbaud to offer each nonprofit a solution that is the best fit for its needs along with industry-leading services and support, particularly for the new clients in the Blackbaud family. Please read on, explore this site, or subscribe to the RSS feed to learn more! » continue reading
Blackbaud’s Kintera Division Increases Customer Support Team by 50 Percent
Blackbaud announced today that it has completed the first phase of investment in its Kintera division’s support offerings. This multiple-part program includes: increased personnel investments, expanded training, the use of Blackbaud’s industry-leading support infrastructure, improved access to product and industry experts, and self-service options.
“Since the Blackbaud acquisition, I have experienced a vast improvement in the customer service quality and turnaround time,” said Lyndsay Myers, American Heart Association’s associate director of CRM and a Blackbaud, Kintera division customer who supports 25 field offices.
>> Read the full press release.