MS Mail Merge Issue Resolved

Back in December (or thereabouts; it was a while ago and I've garnered a couple more gray hairs since then), I posted a workaround for users who were experiencing the error Word cannot start the converter Mswrd632.wpc after they installed a Microsoft Windows security update (KB973904). The error would be encountered when trying to run Mail Merges in Blackbaud's software but also with any other software that needed the converter which was disabled by the update.

After that posting, a couple of users responded that they were concerned about the workaround as it essentially reversed part of the update. Well I'm happy to report that the workaround provided to us (and then to you) by Microsoft now has a fix in the form of a utility called Microsoft Fix it 50352 (again from Microsoft; note the creative name). To get the fix, check out Microsoft Knowledge Base article 973904 and download and run the utility as instructed. We've also got the information in our Knowledgebase (BB708164).