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News You Can Use: Planning and Preparing for The Raiser’s Edge 7.91 Update
The Raiser’s Edge 7.91 is now available! Before you update, review the following important information and take time to plan, prepare, and inform all users at your organization about the changes in this version. Review Important Information about Version...
Support Roundtable: The Raiser's Edge 7.91: What You Need to Know Q&A (Part 13)
Here's the last batch of questions generated in the Support Roundtable The Raiser’s Edge 7.91: What you need to know: Q: We have multiple databases in The Raisers Edge, will we need to create a BBPS account and password for each of the databases?...
Support Roundtable: The Raiser's Edge 7.91: What You Need to Know Q&A (Part 11)
Here's the last batch of questions generated in the Support Roundtable The Raiser’s Edge 7.91: What you need to know: Q: Just to confirm . . . does this mean that if we process with an outside provider like Authorize.net we will no longer be able...
Support Roundtable: The Raiser's Edge 7.91: What You Need to Know Q&A (Part 10)
Here's the last batch of questions generated in the Support Roundtable The Raiser’s Edge 7.91: What you need to know: Q: Is RE 7.91 only for those that process credit cards through Raiser's Edge? A: You do not have to process credit cards to update...
Support Roundtable: The Raiser's Edge 7.91: What You Need to Know Q&A (Part 9)
Here's the last batch of questions generated in the Support Roundtable The Raiser’s Edge 7.91: What you need to know : Q: Does the password policy enforce a complicated password? A: Yes. New passwords require a strong, complex password. They must...
Support Roundtable: The Raiser's Edge 7.91: What You Need to Know Q&A (Part 8)
Here's the last batch of questions generated in the Support Roundtable The Raiser’s Edge 7.91: What you need to know : Q: We have been "masking" our own CC numbers on gift records for about a year now, only recording the last 4 digits of...
News You Can Use: Important Information for Organizations with NetSolutions
If your organization uses NetSolutions and you choose to run a test conversion , do not open NetSolutions in the test environment or you will lose the ability to download NetSolutions transactions. The first user who logs into The Raiser's Edge after...
Support Roundtable: The Raiser's Edge 7.91: What You Need to Know Q&A (Part 7)
Here is the last batch of questions generated in the Support Roundtable The Raiser’s Edge 7.91: What you need to know for this week: Q: I have 2 companies that have different databases. One uses credit card processing and the other does not. I will upgrade...
Support Roundtable: The Raiser's Edge 7.91: What You Need to Know Q&A (Part 6)
The Support Roundtable The Raiser’s Edge 7.91: What you need to know has been very popular. More sessions lead to more questions, and more questions lead to more answers, and here is another round of questions and answers. Q: Once we update, will we be...
Support Roundtable: The Raiser's Edge 7.91: What You Need to Know Q&A (Part 5)
Our ongoing Support Roundtable The Raiser’s Edge 7.91: What you need to know has been very popular. More sessions lead to more questions, and more questions lead to more answers, and here is the latest batch of questions and answers. If you haven't...
Support Roundtable: The Raiser's Edge 7.91: What You Need to Know Q&A (Part 4)
Here's the last group of questions from last week's session of our Support Roundtable The Raiser’s Edge 7.91: What you need to know . We will post additional questions here as they come up in future sessions. Q: What happens if a credit card is...
Support Roundtable: The Raiser's Edge 7.91: What You Need to Know Q&A (Part 3)
Here's the third group of questions from last week's session of our Support Roundtable The Raiser’s Edge 7.91: What you need to know : Q: If the '?' means that we don't store credit card numbers, where do they go? A: The credit card...
Support Roundtable: The Raiser's Edge 7.91: What You Need to Know (Part 2)
Here's the next group of questions from the 7/23 session of our Support Roundtable The Raiser’s Edge 7.91: What you need to know : Q: We utilize the OnDemand product, but we have not been updated to the newest version. We are going live with BBNC...
Support Roundtable: The Raiser's Edge 7.91: What You Need to Know Q&A (Part 1)
We got a ton of questions in last week's session of our Support Roundtable The Raiser’s Edge 7.91: What you need to know , so I'll be posting them in groups of ten or so throughout the week. If you missed the first session, our next session is...
News You Can Use: Important Information for Organizations Who Process Credit Cards by Exporting or Printing Credit Card Numbers from The Raiser's Edge
This applies to organizations that store credit card data in The Raiser’s Edge, and authorize credit card transactions by exporting or printing credit card numbers. If your organization uses IATS or ICVerify to authorize credit cards in the Batch module...