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Six tweaks to improve performance
So you've loaded the latest SQL patches and Windows service packs, updated Patron Edge and PEO to the latest version and trimmed down transaction times , but your database just can't keep up with you. Before going out and buying a brand new, top...
Firefox 3 has been released!
Firefox , the greatest of the modern browsers, released version 3 of their product just about four hours ago and it has already been downloaded nearly 3 million (million!) times. It's more secure, prettier, faster and smarter than anything else out...
What do your patrons think about your PEO site?
The PEO Labs series brings you information or advice on items that are geared towards users who can take high-level concepts or sample code and run with them. Please note that many of the things discussed are not supported. That doesn't mean that...
How can I help?
I know, I know, my posting frequency has dropped off a bit in the last couple of weeks. I've been a little swamped and unable to write as much as I'd like. I haven't forgotten about you though! Things are settling back down and I want to get...
Keep your Administration Site safe
One of the easiest things you can do to protect your organization online is to ensure the security of your Patron Edge Online Administration site. I bring this up because the majority of Admin sites that I have seen are not well-protected. While an attacker...
Rounding up change (but not from under sofa cushions)
The PEO Labs series brings you information or advice on items that are geared towards users who can take high-level concepts or sample code and run with them. Please note that many of the things discussed are not supported. That doesn't mean that...
Blogging in Patron Edge Online
Does your organization have a blog or XML feed to get out news or other information? Why not display your most recent two or three posts inside Patron Edge Online? It will help boost readership of your blog and potentially increase your number of patrons...
Restrict delivery methods online
Here’s a quickie while I’m working on a few things: Patron Edge Online 3.2.5 and higher gives us the ability to get granular with delivery methods. This will allow people who are buying tickets to the Romeo and Juliet matinée print them at home, but those...
Give your patrons interactive directions to your venue
The internet behemoth that is Google has given us a great tool to get people into your doors, literally. Google Maps is at a point now where there is no reason not to have an interactive map and driving directions to your venue. It’s also a very simple...
Determine the effectiveness of an online advertising campaign
So you've installed Google Analytics for Patron Edge Online already and now your marketing folks want to start an advertising campaign to increase awareness of your website and drive your patrons toward more self-service options. So where is that...
Add a favicon to your website
The PEO Labs series brings you information or advice on items that are geared towards users who can take high-level concepts or sample code and run with them. Please note that many of the things discussed are not supported. That doesn't mean that...
A PEO helpfile? YES…!
Before I get to the important stuff, lemme quickly introduce myself. I’m Justin Baden, a Technical Writer here at Blackbaud. I currently work on help content for The Patron Edge and The Patron Edge Online. As Nicholai recently mentioned , version 3.33...
Is your website slowing down your online sales?
Different research tells us that the average online shopper will wait between four and 10 seconds for a page to load before giving up. One decent article I’ve managed to find indicates that the number is much closer to four than 10. And US broadband penetration...
Share the (Print at Home) Love
With our new release of Patron Edge Online version 3.33, we have a feature that allows you to export your print at home ticket designs from one PEO database and import them into another. This is really handy if you have a separate live and test environment...
Using Google Analytics to get more out of PEO
The PEO Labs series brings you information or advice on items that are geared towards users who can take high-level concepts or sample code and run with them. Please note that many of the things discussed are not supported. That doesn't mean that...
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