A PEO helpfile? YES…!

Before I get to the important stuff, lemme quickly introduce myself. I’m Justin Baden, a Technical Writer here at Blackbaud. I currently work on help content for The Patron Edge and The Patron Edge Online. As Nicholai recently mentioned, version 3.33 of The Patron Edge Online is now available and with it comes a slew of new features, including a shiny new UI for the administration site. For a rundown of each new feature, check out the PEO 3.33 Update Guide.

Along with the 3.33 release comes new and improved documentation. If you haven’t accessed the PEO docs recently, head over to the user guides page for a fresh look. In addition to user guide PDFs, we now have an online searchable helpfile that you can access here. Feel free to bookmark the link and access the helpfile often. We’ll continue to add new content and update it on a regular basis. And since it’s hosted online, you’ll always access the most up-to-date version.

We still have some work to do… the helpfile is currently a standalone resource accessed outside of the product UI. We plan to integrate it into the PEO administration site for a future release. In the meantime, we hope to provide a way for you to integrate help into your admin site on your own (if you'd like to) without waiting for said future release. More on that later…

So if you get a chance, check out the latest PEO docs and the searchable helpfile and then let us now what you think in the comments. And if you have a few extra minutes, we also have a documentation survey that's pretty quick and will help us continue to improve help content. Plus, if you take the survey, you’re entered to win a $25 Amazon gift certificate. Not bad…