January 2009 - Posts
Verbal Kint , one of your organization's power users, has an issue that no one else is experiencing.
Troubleshooting has been exhaustive. You decide to delete his user name and create a new one.
The new user name works fine!
Issue resolved right? ...not so fast. An hour later Verbal shows up at your desk - frantic.
His home page favorites, action reminders, and the ability to use the 'only show my queries' feature - all gone.
To avoid this situation, here is a solution to pass along to anyone with rights to add and remove users from the database:
BB55385: What to consider before deleting a user name and what information is lost when deleting a user?
The proper way to track down compatibility info is the System Recommendations page. That having been said, it’s a bit of a hassle to locate this information when you are juggling multiple products. So here is the rundown for SQL 2008 – hope you find it useful:
Raiser's Edge:
7.91 will be SQL 2008 compatible. 7.91 will be released in the second or third quarter this year. We have no plans to end Support for SQL 2005. Since we still support SQL 2000, it will not likely be soon... 
Financial Edge / Student Billing / Education Edge:
SQL 2008 is already supported with 7.77. There are no plans to end support for 2005 at this time.
Blackbaud NetCommunity:
The version released during Q3 of 2009 will require SQL 2008, SQL 2005 will no longer be supported at that point. Microsoft SQL 2008 will improve our product platform and provide additional capabilities.
The Researcher’s Edge:
SQL 2008 will not be compatible in the immediate future. SQL 2005 will continue to be supported.
I’ve been a runner for 15 years. This summer, I began training for my first marathon.
26.2 miles bears little resemblance to the 10Ks that I am accustomed to and I needed to prepare myself for the experience.
I discovered an abundance of available information in a variety of places: friends who are veteran marathoners, online forums, websites, experts at the local running store, books, and magazines. By culling information from all of these sources, I was able to mentally prepare myself and cross the finish line relatively unscathed.
Of course, this blog isn’t going to be about running – it’s about software support (but hopefully the analogy is sinking in).
Here are some Blackbaud resources that are available to you on our site:
Forums: There are specific forums for
NetCommunity,
Direct Marketing,
Database Administrators/Technical and
VBA/API
Learn from other organization’s past mistakes.
Shared Client Documents: Policies and Procedures for RE
Design Playground and BBNC Idea Bank: Help our designers anticipate your future needs
Please add a comment to share your favorite resources!
This blog is intended as a forum for sharing best practices regarding the support of your Blackbaud products.
Think of Endurance as a dedicated support partner – helping you tackle the hills and sharing the endorphin rush!
Greg