Video Tutorials Debut in the Blackbaud NetCommunity Help File

Nikki Tremann — Wed, 06 Aug 2008 13:44:00 GMT

Does this sound familiar? A coworker sends an email asking you to explain how to do something. You begin your reply, feverishly typing out the necessary steps and details. Half a page later it dawns on you -- it would be easier for both of you if you simply walked over and showed them what you're trying to describe.

Welcome to Tech Writer World! We often face this dilemma when trying to describe a complex process using static text and images. Since we don't have the ability to drop by our users' desks to explain in person, we're happy to announce that we now have the next best thing -- video tutorials! Video tutorials are short demonstrations you watch in a browser that show and explain how to do something in the program.

Our first video tutorial, Processing Individual Signup Requests in The Raiser's Edge, debuts in the Blackbaud NetCommunity 5.5 help files. Let us know what you think and we'd love suggestions for other processes in Blackbaud programs you would like us to address in future tutorials.

Extra!! Extra!! Read All About It!!

Betsy Unger — Mon, 04 Aug 2008 19:38:00 GMT

BBNC 5.5 USER GUIDES POSTED!!

Greetings! With the BBNC 5.5 release, the documentation team is proud to announce that a new set of BBNC user guides has been released! New user guides include the Website Design Guide, Team Fundraising Guide, and the User Networking Guide. In addition, we posted a FAQ for your fundraiser team captains. The FAQ includes details about how to use the participant dashboard. We recommend you save the pdf and email it to your team captains.

To manage the list of guides, we updated the BBNC user guide page on our website. Now, after you click Blackbaud NetCommunity on the User Guides page, a BBNC “flavor” page appears. What BBNC flavor do you need? That depends on the Blackbaud product you integrate with BBNC. The four options are BBNC for RE, BBNC for BBEC, OCC for EE, and OCC for SIS (if that is not enough acronyms for you, I can go on…).

After you click the BBNC “flavor”, the entire set of user guides appear for that version of BBNC.

The list of user guides is listed below. For a guide that appears on each page, such as the Website Design Guide, the user guide is specific to the version you need. To clarify, the Website Design Guide that appears on the BBEC for RE page does not contain help content for OCC parts. OCC information is specific to the user guide pages EE or SIS.

Blackbaud NetCommunity Configuration Overview
Blackbaud NetCommunity Installation Guide
Program Basics Guide
Website Design Guide
Email Guide
Administration Guide
Chapter Management Guide
Team Fundraising Guide
Team Fundraiser Dashboard FAQ
Personal Page Management Guide
User Networking Guide
Blackbaud NetCommunity & The Raiser’s Edge Integration Guide
Blackbaud NetCommunity & Blackbaud Enterprise Integration Guide
NetConnection Installation Guide
Online Campus Community Update and New Features Guide
Online Campus Community &The Education Edge Integration Guide
Online Campus Community & Blackbaud Student Information System Integration Guide

Enjoy!! We hope you love what you see. These user guides are now broken out by topics and better organized. For you, our hope is this provides a way for you find the BBNC help content you need faster and successfully.

So, who needs a BB acronym test….?

From the Doc Side : Blackbaud NetCommunity

Video Tutorials Debut in the Blackbaud NetCommunity Help File

Extra!! Extra!! Read All About It!!