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Completing a series of five posts on a project, began in 2008, by the Blackbaud Documentation team. By: Georgeanne Cheng, Ellyn Hassell, and Lindsey Robbins We’ve been working with the live version of the customer contact work item for just about a year...
Continuing a series of five posts on a project, began in 2008, by the Blackbaud Documentation team. By: Georgeanne Cheng, Ellyn Hassell, and Lindsey Robbins Wow! We learned a lot in this project. It's been over a year since we began and we still have...
Continuing a series of five posts on a project, began in 2008, by the Blackbaud Documentation team. By: Georgeanne Cheng, Ellyn Hassell, and Lindsey Robbins In our previous post , we discussed the ins and outs of creating a work item form in Team Foundation...
Continuing a series of five posts on a project, began in 2008, by the Blackbaud Documentation team. By: Georgeanne Cheng, Ellyn Hassell, and Lindsey Robbins Once Ellyn and Lindsey decided that TFS was the best tool to use for the job, the next step was...
Introducing a series of five posts on a project, began in 2008, by the Blackbaud Documentation team. By: Georgeanne Cheng, Ellyn Hassell, and Lindsey Robbins Summer of 2008, as part of a team usability group, Ellyn and I (Lindsey) discussed ways to capture...
It's always an interesting time for those of us in user assistance when we're given a blank slate and told to document something new. You feel like it's a loophole in time. You get to start new and perhaps do things a little differently. It's...
A simple question. What do users need? My mind starts thinking about it and I realize there are just too many answers to mentally fathom. Recently, someone on my team shared a great link to discussion results from a recent CIDM conference. http://www...