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Did you know you could listen to our user guides read out loud for free? Well, if you have the free Adobe Acrobat Reader or even the full Adobe Acrobat installed on your Windows computer you have the ability to not only read our guides but listen to them...
I’ve been re-reading some old posts in the field, and after reading Amy Hoy's Slash7 post on " How Tech Writing Sucks: The Five Sins ," I started thinking… is it really possible not to commit any one of the five sins? The Five Sins - Losing...
Wired magazine published a great photo essay on classic instruction manuals. It’s funny and pretty cool to see how far we’ve come as a field. Although my team is in agreement, that poor guy from Apple - what was he thinking selling his share of Apple...
We often get great feedback about our documentation from our users. Sometimes, it's a friendly head's up of a typo that made its way out into the world (d'oh!). My favorites, though, are when I get to help fulfill a user’s request or search...
In the evolution of software help, user assistance content has taken many shapes and forms. The search for the best way to assist you in your every day work processes is an ever changing quest. Long, jargon filled, and confusing technical documentation...
BBNC 5.5 USER GUIDES POSTED!! Greetings! With the BBNC 5.5 release, the documentation team is proud to announce that a new set of BBNC user guides has been released! New user guides include the Website Design Guide , Team Fundraising Guide , and the User...