Of late, I’ve been intrigued by something YouTube is doing. They are requesting user-submitted documentation in the form of videos. Well the video part makes sense, right? However, it’s interesting they are reaching out to the audience to supplement their...
In the evolution of software help, user assistance content has taken many shapes and forms. The search for the best way to assist you in your every day work processes is an ever changing quest. Long, jargon filled, and confusing technical documentation...
I love research. I love it so much I research what we could be doing five years from now. I like to know things. Being prepared for upcoming changes is an understatement for me. When I went to the STC conference in June , I saw a demo of Acrobat 9 . Wow...
Something that’s been on my mind a lot lately is the role of emerging technology and how to incorporate it into the documentation process. I’ve known about some of these emerging technologies for a long time but lately I’ve been thinking more about how...