Browse by Tags
All Tags »
user assistance content (
RSS)
In the evolution of software help, user assistance content has taken many shapes and forms. The search for the best way to assist you in your every day work processes is an ever changing quest. Long, jargon filled, and confusing technical documentation...
I love research. I love it so much I research what we could be doing five years from now. I like to know things. Being prepared for upcoming changes is an understatement for me. When I went to the STC conference in June , I saw a demo of Acrobat 9 . Wow...
Even on vacation I couldn't escape documentation. While most people think technical writers explain software or some similar product (and it's true, I do) so many other forms of technical communication exist. On my vacation I was bombarded with...
In my last post about our next generation of help, I provided an end-user view of our new help system and mentioned in passing the customization functionality. In this post, we will take a more detailed look at the customization feature. Customization...
The more I explore help on the internet the more I see humor being used in documentation . Most of the time, I appreciate the unexpected approach to help. But, am I the exception? I’ve often heard how difficult it can be to use humor effectively. Humor...
Early in 2005, Blackbaud Inc. started work on an enterprise version of our constituent management software product. We targeted the software to high-end users interested in a powerful and customizable product, and of course, we wanted the help system...
How often do you think about the conversations you have with your constituents or users? Are you thinking about the synchronous real time conversations - the phone calls, the meetings, the special events? If you are, you're overlooking one of the...
Something that’s been on my mind a lot lately is the role of emerging technology and how to incorporate it into the documentation process. I’ve known about some of these emerging technologies for a long time but lately I’ve been thinking more about how...
Welcome to the Products Documentation Team Blog! We are very excited for the opportunity to connect with you in this new way. After all, everything we do is about you ! Our Documentation team is part of the Product Development department at Blackbaud...