A simple question. What do users need? My mind starts thinking about it and I realize there are just too many answers to mentally fathom. Recently, someone on my team shared a great link to discussion results from a recent CIDM conference. http://www...
On October 9th, Justin announced our third quarter documentation survey winner. I thought it might be nice to discuss some of our results from the survey with our blog readers. A link to our survey appears on the Blackbaud User Guides pages (accessed...
Conference: STC Summit 2008 Session: Trends in User Research Panel: Jean Anderson, Todd Zaki Warfel, Ginny Redish, Whitney Quesenbery, Karen Bachmann (moderator) I heard four main questions during the Q&A panel session: 1. How do I show value? Answer...