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Ok, so if I had to pick one, I’m definitely a Star Wars guy... but Star Trek is still in the mix. Regardless of where you stand, whether it be with the Rebel Alliance or Star Fleet , one thing is true... Klingons are no joke. And as tech writers, they...
In the evolution of software help, user assistance content has taken many shapes and forms. The search for the best way to assist you in your every day work processes is an ever changing quest. Long, jargon filled, and confusing technical documentation...
Name? John Lyons How long have you been at Blackbaud? 1 year What technology from the past do you wish would make a comeback? Well, I’m still waiting for one of those hoverboards from the Back to the Future movies. Does that count? It’s not really a comeback...
Does this sound familiar? A coworker sends an email asking you to explain how to do something. You begin your reply, feverishly typing out the necessary steps and details. Half a page later it dawns on you -- it would be easier for both of you if you...
Name? Justin Ward (Editior's Note - Sometimes we just call him Ward. We don't want to confuse him with Baden, our other Justin). How long have you been at Blackbaud? 10 years What technology from the past do you wish would make a comeback? Trap...
Name ? Ellyn How long have you been at Blackbaud ? 6.5 years. I left Blackbaud for 2 years and just returned March '08 (remotely in Williamsburg, VA). What technology from the past do you wish would make a comeback ? Sound effects in games like Pong...
Even on vacation I couldn't escape documentation. While most people think technical writers explain software or some similar product (and it's true, I do) so many other forms of technical communication exist. On my vacation I was bombarded with...
Name ? Betsy How long have you been at Blackbaud ? 9 years What technology from the past do you wish would make a comeback ? Coleco Vision ! The Smurf game to be exact. Favorite part of technical communication? Multi-task…A LOT. There is so much to do...
Welcome to the Products Documentation Team Blog! We are very excited for the opportunity to connect with you in this new way. After all, everything we do is about you ! Our Documentation team is part of the Product Development department at Blackbaud...