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Name? Steve S. How long have you been at Blackbaud ? Going on 4 years What technology from the past do you wish would make a comeback? The flux capacitor ... I could always use a little more time in the day! Favorite part of technical communication? Working...
Copyblogger's Jennifer Blanchard thinks so and I completely agree. According to the post " How Twitter Makes You A Better Writer ", Twitter helps writers in three ways: Twitter forces you to be concise. Twitter forces you to exercise your...
I’ve been re-reading some old posts in the field, and after reading Amy Hoy's Slash7 post on " How Tech Writing Sucks: The Five Sins ," I started thinking… is it really possible not to commit any one of the five sins? The Five Sins - Losing...
The short answer is… you don’t! Last Friday, I had the distinct privilege to be part of a special field trip for kids from Meeting Street Academy (See Rachel’s blog post for more background on the special event). In short summary, I was to explain to...
Thought I'd give the rest of my reviews for the STC 2008 Summit now instead of putting it off for another day. I've already given a review on the Trends in User Research panel and discussed my session on Writing as an Asynchronous Conversation...
Ok, so if I had to pick one, I’m definitely a Star Wars guy... but Star Trek is still in the mix. Regardless of where you stand, whether it be with the Rebel Alliance or Star Fleet , one thing is true... Klingons are no joke. And as tech writers, they...
In the evolution of software help, user assistance content has taken many shapes and forms. The search for the best way to assist you in your every day work processes is an ever changing quest. Long, jargon filled, and confusing technical documentation...
Name? John Lyons How long have you been at Blackbaud? 1 year What technology from the past do you wish would make a comeback? Well, I’m still waiting for one of those hoverboards from the Back to the Future movies. Does that count? It’s not really a comeback...
Does this sound familiar? A coworker sends an email asking you to explain how to do something. You begin your reply, feverishly typing out the necessary steps and details. Half a page later it dawns on you -- it would be easier for both of you if you...
Name? Justin Ward (Editior's Note - Sometimes we just call him Ward. We don't want to confuse him with Baden, our other Justin). How long have you been at Blackbaud? 10 years What technology from the past do you wish would make a comeback? Trap...
Name ? Ellyn How long have you been at Blackbaud ? 6.5 years. I left Blackbaud for 2 years and just returned March '08 (remotely in Williamsburg, VA). What technology from the past do you wish would make a comeback ? Sound effects in games like Pong...
Even on vacation I couldn't escape documentation. While most people think technical writers explain software or some similar product (and it's true, I do) so many other forms of technical communication exist. On my vacation I was bombarded with...
Name ? Betsy How long have you been at Blackbaud ? 9 years What technology from the past do you wish would make a comeback ? Coleco Vision ! The Smurf game to be exact. Favorite part of technical communication? Multi-task…A LOT. There is so much to do...
Welcome to the Products Documentation Team Blog! We are very excited for the opportunity to connect with you in this new way. After all, everything we do is about you ! Our Documentation team is part of the Product Development department at Blackbaud...