I’ve been re-reading some old posts in the field, and after reading Amy Hoy's Slash7 post on " How Tech Writing Sucks: The Five Sins ," I started thinking… is it really possible not to commit any one of the five sins? The Five Sins - Losing...
In the evolution of software help, user assistance content has taken many shapes and forms. The search for the best way to assist you in your every day work processes is an ever changing quest. Long, jargon filled, and confusing technical documentation...
Does this sound familiar? A coworker sends an email asking you to explain how to do something. You begin your reply, feverishly typing out the necessary steps and details. Half a page later it dawns on you -- it would be easier for both of you if you...