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Copyblogger's Jennifer Blanchard thinks so and I completely agree. According to the post " How Twitter Makes You A Better Writer ", Twitter helps writers in three ways: Twitter forces you to be concise. Twitter forces you to exercise your...
I’ve been re-reading some old posts in the field, and after reading Amy Hoy's Slash7 post on " How Tech Writing Sucks: The Five Sins ," I started thinking… is it really possible not to commit any one of the five sins? The Five Sins - Losing...
The short answer is… you don’t! Last Friday, I had the distinct privilege to be part of a special field trip for kids from Meeting Street Academy (See Rachel’s blog post for more background on the special event). In short summary, I was to explain to...
Being the new guy on the team and having limited exposure to “true” technical writing definitely makes me feel a bit intimidated especially when there are individuals with 5-10+ years of experience under their belts. Immediately, I felt as if I needed...
The journey from last week to this week already feels a decade long as I’ve encountered many trials and errors in converting internal team documentation authored in Structured FrameMaker into a Microsoft SharePoint Server 2007 friendly format. In other...
We often get great feedback about our documentation from our users. Sometimes, it's a friendly head's up of a typo that made its way out into the world (d'oh!). My favorites, though, are when I get to help fulfill a user’s request or search...
Thursday, I’ll be speaking at a college class about technical editing. It’s one of my favorite things to do. I feel an obligation to my field to pay forward the gift my career has given me. I was one of the lucky ones. I stumbled onto technical writing...
The buzz in the online world the past few weeks is about Google's new Internet browser Chrome . In the Technical Communication world, the buzz is around Google's choice to create a help book to explain Chrome. Why the buzz? Well it was done in...
Thought I'd give the rest of my reviews for the STC 2008 Summit now instead of putting it off for another day. I've already given a review on the Trends in User Research panel and discussed my session on Writing as an Asynchronous Conversation...
In the evolution of software help, user assistance content has taken many shapes and forms. The search for the best way to assist you in your every day work processes is an ever changing quest. Long, jargon filled, and confusing technical documentation...
Saw this funny post on Holly Harkness's technical communication blog Don't Call Me Tina . It's a funny video that Karen Schriver showed at the STC Conference a year ago in Minneapolis. The video explains for itself why the world needs more...
This post is a little off topic from documentation but it's a great resource I came across from my alma mater 's listserv. Introducing... Worldmapper! http://www.worldmapper.org According to their website , "Worldmapper is a collection of...
Even on vacation I couldn't escape documentation. While most people think technical writers explain software or some similar product (and it's true, I do) so many other forms of technical communication exist. On my vacation I was bombarded with...
I know I write many (and long winded) posts about web 2.0 and my little brain gets excited about all the new technologies that emerge every day. But how can I not? I am sitting mere feet from software engineers who are part of this innovative movement...
How often do you think about the conversations you have with your constituents or users? Are you thinking about the synchronous real time conversations - the phone calls, the meetings, the special events? If you are, you're overlooking one of the...
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