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The Q3 documentation survey results have been compiled. Here are some of the key stats: We received 183 responses. For our five overall rating categories - Accuracy, Completeness, Easy to Understand, Accessibility, and Usefulness - the two most frequent...
The 2009 Q1 results for the documentation survey have been compiled. Here is a quick summary of our key findings for Q1: We received 153 responses in Q1 2009. That, my friends, is a new record. And with all those responses comes a ton of great feedback...
On October 9th, Justin announced our third quarter documentation survey winner. I thought it might be nice to discuss some of our results from the survey with our blog readers. A link to our survey appears on the Blackbaud User Guides pages (accessed...
Each quarter we enter the respondents of our online survey in a drawing for a $25 Amazon.com gift certificate. The 3rd quarter winner for 2008 is Jennifer Sharp of the Foundation for Physical Therapy. Congratulations, Jennifer! Last quarter we had 73...
Each quarter we enter the respondents of our online survey in a drawing for a $25 Amazon.com gift certificate. The 2nd quarter winner for 2008 is Christopher Raspe of Oberlin College. Congratulations, Christopher! Last quarter we had 98 responses to the...
Last year, the documentation team created an online survey to capture client feedback about our help content. We’ve done surveys in the past, and while we typically came away with valuable information, we always wished we’d gotten more responses. So this...