On October 9th, Justin announced our third quarter documentation survey winner. I thought it might be nice to discuss some of our results from the survey with our blog readers. A link to our survey appears on the Blackbaud User Guides pages (accessed...
Last year, the documentation team created an online survey to capture client feedback about our help content. We’ve done surveys in the past, and while we typically came away with valuable information, we always wished we’d gotten more responses. So this...