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It’s not about the tools . This is what I always tell myself and this week is a prime example of why it’s more important to rise above the tools and focus on what you’re getting out of it than to focus on mastering the tool. Why you ask? Well because...
Ok, so if I had to pick one, I’m definitely a Star Wars guy... but Star Trek is still in the mix. Regardless of where you stand, whether it be with the Rebel Alliance or Star Fleet , one thing is true... Klingons are no joke. And as tech writers, they...
Name? John Lyons How long have you been at Blackbaud? 1 year What technology from the past do you wish would make a comeback? Well, I’m still waiting for one of those hoverboards from the Back to the Future movies. Does that count? It’s not really a comeback...
Saw this funny post on Holly Harkness's technical communication blog Don't Call Me Tina . It's a funny video that Karen Schriver showed at the STC Conference a year ago in Minneapolis. The video explains for itself why the world needs more...
Now that our team’s Docs Day 2008 (team training day) is over, I can start sharing all the fun surprises I had for them in my presentation. I presented on my trip to the Society for Technical Communication Summit in June. I’ll be posting reviews on each...
Even on vacation I couldn't escape documentation. While most people think technical writers explain software or some similar product (and it's true, I do) so many other forms of technical communication exist. On my vacation I was bombarded with...
The more I explore help on the internet the more I see humor being used in documentation . Most of the time, I appreciate the unexpected approach to help. But, am I the exception? I’ve often heard how difficult it can be to use humor effectively. Humor...