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Of late, I’ve been intrigued by something YouTube is doing. They are requesting user-submitted documentation in the form of videos. Well the video part makes sense, right? However, it’s interesting they are reaching out to the audience to supplement their...
Wired magazine published a great photo essay on classic instruction manuals. It’s funny and pretty cool to see how far we’ve come as a field. Although my team is in agreement, that poor guy from Apple - what was he thinking selling his share of Apple...
The buzz in the online world the past few weeks is about Google's new Internet browser Chrome . In the Technical Communication world, the buzz is around Google's choice to create a help book to explain Chrome. Why the buzz? Well it was done in...
It’s not about the tools . This is what I always tell myself and this week is a prime example of why it’s more important to rise above the tools and focus on what you’re getting out of it than to focus on mastering the tool. Why you ask? Well because...
Name? John Lyons How long have you been at Blackbaud? 1 year What technology from the past do you wish would make a comeback? Well, I’m still waiting for one of those hoverboards from the Back to the Future movies. Does that count? It’s not really a comeback...
Saw this funny post on Holly Harkness's technical communication blog Don't Call Me Tina . It's a funny video that Karen Schriver showed at the STC Conference a year ago in Minneapolis. The video explains for itself why the world needs more...
Even on vacation I couldn't escape documentation. While most people think technical writers explain software or some similar product (and it's true, I do) so many other forms of technical communication exist. On my vacation I was bombarded with...
The more I explore help on the internet the more I see humor being used in documentation . Most of the time, I appreciate the unexpected approach to help. But, am I the exception? I’ve often heard how difficult it can be to use humor effectively. Humor...