In the evolution of software help, user assistance content has taken many shapes and forms. The search for the best way to assist you in your every day work processes is an ever changing quest. Long, jargon filled, and confusing technical documentation...
Last year, the documentation team created an online survey to capture client feedback about our help content. We’ve done surveys in the past, and while we typically came away with valuable information, we always wished we’d gotten more responses. So this...