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One topic I am reading about, that I missed the discussion on over holiday break, is all this talk about whether people trust blogs on corporate websites. While I really don’t know where to put my two cents in about trust and corporate blogs (because...
Your suggestions are heard. Yes, I know it can be hard to believe sometimes but some people (finger pointing at me and the rest of Blackbaud) love to listen. Listening is fun because you don’t have to pretend to know everything. You can let others share...
A simple question. What do users need? My mind starts thinking about it and I realize there are just too many answers to mentally fathom. Recently, someone on my team shared a great link to discussion results from a recent CIDM conference. http://www...
On October 9th, Justin announced our third quarter documentation survey winner. I thought it might be nice to discuss some of our results from the survey with our blog readers. A link to our survey appears on the Blackbaud User Guides pages (accessed...
In the evolution of software help, user assistance content has taken many shapes and forms. The search for the best way to assist you in your every day work processes is an ever changing quest. Long, jargon filled, and confusing technical documentation...
Last year, the documentation team created an online survey to capture client feedback about our help content. We’ve done surveys in the past, and while we typically came away with valuable information, we always wished we’d gotten more responses. So this...