In the evolution of software help, user assistance content has taken many shapes and forms. The search for the best way to assist you in your every day work processes is an ever changing quest. Long, jargon filled, and confusing technical documentation...
I know I write many (and long winded) posts about web 2.0 and my little brain gets excited about all the new technologies that emerge every day. But how can I not? I am sitting mere feet from software engineers who are part of this innovative movement...
Lately, much has been said about Twitter . Chad wrote a great post ( Twitter Makes Relationships Work - Right Now ) with an explanation of what Twitter is so I'll skip the overview and get to the business case. Let's start with a little confession...
Something that’s been on my mind a lot lately is the role of emerging technology and how to incorporate it into the documentation process. I’ve known about some of these emerging technologies for a long time but lately I’ve been thinking more about how...