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In the evolution of software help, user assistance content has taken many shapes and forms. The search for the best way to assist you in your every day work processes is an ever changing quest. Long, jargon filled, and confusing technical documentation...
Saw this funny post on Holly Harkness's technical communication blog Don't Call Me Tina . It's a funny video that Karen Schriver showed at the STC Conference a year ago in Minneapolis. The video explains for itself why the world needs more...
Even on vacation I couldn't escape documentation. While most people think technical writers explain software or some similar product (and it's true, I do) so many other forms of technical communication exist. On my vacation I was bombarded with...
I know I write many (and long winded) posts about web 2.0 and my little brain gets excited about all the new technologies that emerge every day. But how can I not? I am sitting mere feet from software engineers who are part of this innovative movement...
How often do you think about the conversations you have with your constituents or users? Are you thinking about the synchronous real time conversations - the phone calls, the meetings, the special events? If you are, you're overlooking one of the...
I recently (6/2 - 6/4) attended the Society for Technical Communication's 55th Annual Conference in Philadelphia. (And yes, we have been around for at least that long trying to help users make sense of technology.) Over the next several weeks I plan...
Lately, much has been said about Twitter . Chad wrote a great post ( Twitter Makes Relationships Work - Right Now ) with an explanation of what Twitter is so I'll skip the overview and get to the business case. Let's start with a little confession...
Seems like the more we move in this digital age to online connectedness the more we become solitary in our efforts. We sit crouched behind a laptop staring at the screen for hours on end typing messages to people on twitter, facebook, IM, or email (depending...
Something that’s been on my mind a lot lately is the role of emerging technology and how to incorporate it into the documentation process. I’ve known about some of these emerging technologies for a long time but lately I’ve been thinking more about how...
The countdown is on… 19 days, 23 hours, and change until I’m going to professionally develop in Philly, PA. This professional development comes in the form of my first professional conference. Each year, two tech writers from our team attend the Society...
Welcome to the Products Documentation Team Blog! We are very excited for the opportunity to connect with you in this new way. After all, everything we do is about you ! Our Documentation team is part of the Product Development department at Blackbaud...