In my last post about our next generation of help, I provided an end-user view of our new help system and mentioned in passing the customization functionality. In this post, we will take a more detailed look at the customization feature. Customization...
Early in 2005, Blackbaud Inc. started work on an enterprise version of our constituent management software product. We targeted the software to high-end users interested in a powerful and customizable product, and of course, we wanted the help system...