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Recently, Denise Kadilak wrapped up a series of blog posts that explored the cool help functionality we’re building into our next generation applications. To top it off, she just posted an excellent screencast on BBLabs that guides you through the nuts...
Now that we have looked at what Blackbaud enterprise help offers our end-users and their clients - Part 1 and Part 2 - this week we will take a look at the technology driving the help system. We will also talk about how this technology serves to make...
In my last post about our next generation of help, I provided an end-user view of our new help system and mentioned in passing the customization functionality. In this post, we will take a more detailed look at the customization feature. Customization...
Early in 2005, Blackbaud Inc. started work on an enterprise version of our constituent management software product. We targeted the software to high-end users interested in a powerful and customizable product, and of course, we wanted the help system...