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It’s not about the tools . This is what I always tell myself and this week is a prime example of why it’s more important to rise above the tools and focus on what you’re getting out of it than to focus on mastering the tool. Why you ask? Well because...
In the evolution of software help, user assistance content has taken many shapes and forms. The search for the best way to assist you in your every day work processes is an ever changing quest. Long, jargon filled, and confusing technical documentation...
Name? John Lyons How long have you been at Blackbaud? 1 year What technology from the past do you wish would make a comeback? Well, I’m still waiting for one of those hoverboards from the Back to the Future movies. Does that count? It’s not really a comeback...
Saw this funny post on Holly Harkness's technical communication blog Don't Call Me Tina . It's a funny video that Karen Schriver showed at the STC Conference a year ago in Minneapolis. The video explains for itself why the world needs more...
BBNC 5.5 USER GUIDES POSTED!! Greetings! With the BBNC 5.5 release, the documentation team is proud to announce that a new set of BBNC user guides has been released! New user guides include the Website Design Guide , Team Fundraising Guide , and the User...
Conference: STC Summit 2008 Session: Trends in User Research Panel: Jean Anderson, Todd Zaki Warfel, Ginny Redish, Whitney Quesenbery, Karen Bachmann (moderator) I heard four main questions during the Q&A panel session: 1. How do I show value? Answer...
Name? Justin Ward (Editior's Note - Sometimes we just call him Ward. We don't want to confuse him with Baden, our other Justin). How long have you been at Blackbaud? 10 years What technology from the past do you wish would make a comeback? Trap...
I love research. I love it so much I research what we could be doing five years from now. I like to know things. Being prepared for upcoming changes is an understatement for me. When I went to the STC conference in June , I saw a demo of Acrobat 9 . Wow...
Name ? Ellyn How long have you been at Blackbaud ? 6.5 years. I left Blackbaud for 2 years and just returned March '08 (remotely in Williamsburg, VA). What technology from the past do you wish would make a comeback ? Sound effects in games like Pong...
Even on vacation I couldn't escape documentation. While most people think technical writers explain software or some similar product (and it's true, I do) so many other forms of technical communication exist. On my vacation I was bombarded with...
Now that we have looked at what Blackbaud enterprise help offers our end-users and their clients - Part 1 and Part 2 - this week we will take a look at the technology driving the help system. We will also talk about how this technology serves to make...
Name ? Betsy How long have you been at Blackbaud ? 9 years What technology from the past do you wish would make a comeback ? Coleco Vision ! The Smurf game to be exact. Favorite part of technical communication? Multi-task…A LOT. There is so much to do...
In my last post about our next generation of help, I provided an end-user view of our new help system and mentioned in passing the customization functionality. In this post, we will take a more detailed look at the customization feature. Customization...
So, what’s your computer’s password? Is it written on a yellow sticky note in your desk drawer? Is it your name? Your kid’s birthday? You probably wouldn’t tell me, but could I figure it out? More importantly, could a hacker using password cracking software...
The more I explore help on the internet the more I see humor being used in documentation . Most of the time, I appreciate the unexpected approach to help. But, am I the exception? I’ve often heard how difficult it can be to use humor effectively. Humor...
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