Q3 Documentation Survey Results

The Q3 documentation survey results have been compiled. Here are some of the key stats:

We received 183 responses.
For our five overall rating categories - Accuracy, Completeness, Easy to Understand, Accessibility, and Usefulness - the two most frequent ratings were a 4 and 5 (out of 5).
Our highest overall rating category was ‘Accuracy’ (mean 4.30).
Our lowest overall rating category was ‘Easy to Understand’ (mean 3.98).
86.3% of survey respondents access documentation often or sometimes.
47.5% of survey respondents prefer to access documentation as user guide PDFs online.

Additionally, we have begun tracking user guide downloads with Google Analytics. This quarter we had 25,145 downloads from our User Guide pages. That number includes our user guides, video tutorials, and print tutorials. The number does not include hits on our hosted BBNC help files, which we track separately by topic.

And last but not least, each quarter we enter the respondents of our survey in a drawing for a $25 Amazon.com gift certificate. The Q3 winner for 2009 was Heather Flynn of Olive Crest Homes and Services for Abused Children. Congratulations, Heather!

To take the survey (and be entered in our 2009 fourth quarter drawing), click here. It takes only a few minutes. To send us feedback about our user guides or help file documentation at any time, email documentationcomments@blackbaud.com.