How can we produce effective yet efficient user assistance content?

One of my esteemed co-workers shared this awesome article with me last week and now I want to share it with other writers of user assistance content in the field. If you haven’t read it yet, Mike Hughes’ article Straight Talk: Surviving Tough Times as a User Assistance Writer is a great read and quite thought-provoking. When I can squeeze in some time, I really want to thoroughly read it and make some notes about his main article points. There is a lot to digest in his post.

It came at a great time for me as I’m learning our team’s updated writing style. I’m learning how we’re tackling one of the article’s main points, how do you keep improving your user assistance content to meet audience needs while also being efficient with your resources and time?

Hope you enjoy the article!