Have a Helpful Idea?

Your suggestions are heard. Yes, I know it can be hard to believe sometimes but some people (finger pointing at me and the rest of Blackbaud) love to listen. Listening is fun because you don’t have to pretend to know everything. You can let others share their unique experiences, thoughts, and visions with you. And then as Shaun Sullivan said, steal it as your own genius idea. Okay, I don’t think I really have the guts to claim credit from anyone (and I'm pretty sure he was joking) but I do dig hearing other people’s ideas and researching them further.

In fact, a bunch of our technical writers were sitting in Shaun’s Emerging Technology session at Blackbaud’s Conference for Nonprofits this past Monday and listening. He was discussing how you can search the Infinity apps and how it intelligently provides results including an index of our help. And a great question was asked… Can you pull in a 3rd party help to be indexed as well?

Hmmm… good idea!

As our senior technical writer said in the session, we’ll look into it. And let me say, I’m pretty sure we’ll have some great discussions and research about it. Either way, I want to acknowledge that the question was great!

So what’s the point?

I just wanted the opportunity to say we’d love for you to share any other ideas you have. None are bad. All ideas, even in the most basic form, can be sparks for improvement, conversations, and even other ideas. To submit a good idea, leave a comment on the post (login or register for free in the upper right corner) or email us anytime at documentationcomments@blackbaud.com.