Documentation Survey Announcements

Each quarter we enter the respondents of our online survey in a drawing for a $25 Amazon.com gift certificate. The 2nd quarter winner for 2008 is Christopher Raspe of Oberlin College. Congratulations, Christopher!

Last quarter we had 98 responses to the survey. That’s a new record for us. The survey continues to provide us with lots of great information and it’s also initiated a number conversations with clients we might not have had otherwise. 

For the past year, we’ve averaged approximately 50-75 responses, so this quarter saw a substantial increase. This is a trend that we want to continue. In fact, with the 7.77 release of Education Edge, Financial Edge, and Blackbaud Student Information System, we will begin placing a link to the survey in the help files.

Up to now, we’ve captured feedback only from clients visiting our website and using the online user guides. By adding a link to the survey within the help files, we hope to tap into a whole new segment of documentation users. We are very excited about this opportunity.

And remember, to be entered in our 2008 third quarter drawing, complete our online survey. It takes only a few minutes. To send us feedback about our user guides or help file documentation at any time, email documentationcomments@blackbaud.com.